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FAQs

+What identification do I need to bring?

Please read the list below of the documents required, depending on where you are from.Our International customers

  • International Driving Licence or Permit
  • Passport
  • Utility bill, bank statement, credit card statement or official letter stating your home address to identify your permanent address. Please make sure these are dated within the last 2 months
  • Credit or debit card required to pre-authorise your excess

Our European customers

  • Driving Licence
  • Passport or National ID card
  • Utility bill, bank statement, credit card statement or official letter stating your home address to identify your permanent address. Please make sure these are dated within the last 2 months
  • Credit or debit card required to pre-authorise your excess

Our UK customers

  • Driver’s Licence
  • A DVLA code. This is obtained by going to www.gov.uk/view-driving-licence. Please bring this code with you or email it to us a few days in advance of the hire. We use this code to view your driving licence for endorsements
  • Utility bill, bank statement, credit card statement or official letter stating your home address in order to identify your permanent address. Please make these are dated within the last 2 months
  • Credit or debit card required to pre-authorise your excess

+Where do I collect the Campervan from?

We are based on the outskirts of Edinburgh, a 20-minute car journey from Edinburgh Airport and a 10 minute train journey from Edinburgh City Centre’s Waverley station.

+Can you meet us at the airport with the campervan?

Our campervans can only be collected and returned to our depot in Whitecraig.

+How long is the journey from Edinburgh to your depot?

From Edinburgh Airport

  • If arriving by car or taxi, it is a 20 to 25 minute journey
  • If traveling by public transport, we recommend allowing 1 ½ hours – 2 hours to arrive to our depot
  • If you have booked a transfer with us, a member of our team will meet you outside the arrivals gate with a sign bearing your name

From Edinburgh City Centre

  • If travelling by train we recommend the 10 minute train journey from Edinburgh Waverley to Wallyford train station, where we offer a complimentary transfer to our depot
  • If travelling by bus please allow 1 – 1 ½ hours to arrive at our depot
  • If you have booked a transfer with us, we will collect you from your hotel or stated address

+What is the earliest and latest time I can collect or return my Campervan?

Our collection times are between 2pm and 5:30pm. After this time, campervan collections are available until 7:30pm for an out of hours charge of £70. On occasions, and if possible we may be able to accommodate earlier collections, and if that is the case we will advise you prior to your arrival.Our return times are between 9am and 11am. Unfortunately, we are unable to offer late returns. If your flight is before 11:30am, we would suggest returning the vehicle the day before and book a hotel close to the airport.

+My flight lands into Edinburgh Airport after 6pm, can I still collect my Campervan?

From our experience, once you have landed, and not taking in consideration possible delays, it takes between 30 and 45 minutes to clear customs and collect your luggage. This together with the rush hour traffic will make it almost impossible to arrive at our premises before 7:30pm.

+Can I collect my campervan on a Sunday?

Yes, we offer campervan collections or returns on Sundays for an extra charge of £70.

+How long will it take for you to hand our campervan over to us?

From arrival to you leaving we recommend allowing 1 hour. When you arrive, we go through your rental agreement, together we will check your vehicle for damage, then we will show you how everything works inside your campervan.

+How long does returning our campervan take?

From your arrival to leaving we recommend allowing 30 minutes. Upon your return, will be checking your vehicle for damage and taking a signature to close our agreement.

+What should I pack?

We would recommend that you pack light, layer your clothes for weather changes and bringing insect repellent.

+What is included in the van?

We provide a large range of crockery, cutlery and utensils together with kitchen towels and emergency equipment as standard. Below is a list of what’s included:

  • Plates, Bowls & Cutlery
  • Table Mats
  • Fairy Liquid and Sponge
  • Metal Sieve and Grater
  • Chopping Board
  • Pots & Pans
  • Kettle & Cafetiere
  • Mixed Cooking Utensils
  • Bread, Veg and Pizza Knifes
  • Gas Igniter
  • Scissors
  • Bottle, Tin Opener and Vegetable Peeler
  • Tea pot, Milk Jug and Sugar Funnel
  • Cups, Wine Goblets & Glasses
  • Hand Towels, Dish Towels, Oven Glove & Mitt

+Will there be entertainment in my van?

If you have booked a Medium, Deluxe, Deluxe Plus, or Deluxe Family you will have a flat screen TV with DVD player. All our vans are equipped with a USB port to charge your mobile phone or play music from.

+Can I bring and use a hairdryer and straighteners in the van?

We recommend bringing electrical equipment specific for travelling. This is because home electrical items are too powerful, they may trip the electrical circuit or possibly damage the van. We recommend low wattage specific items for travelling ie. travel toaster, travel hairdryer and travel kettle. Electrical sockets inside your campervan will only work when you are connected to an electrical hook up.

+Do I have to stay in Campsites?

All our vehicles are adapted so you can “wild camp”, this is when you are not in a campsite and are parked freely without an electrical connection. In Scotland, you may park freely in rural areas if you adhere to being 100 metres from a building and are not creating a dangerous situation for yourself or any other road user.

+Should I book campsites in advance?

We would recommend booking campsites in advance, especially during peak season which begins in the month of June until the end of August. Especially if you like to have the comfort of added facilities.You can find a listing of all campsites in Scotland on the following web sites:-

  • https://www.pitchup.com/campsites/Scotland/
  • http://www.scottishcamping.com
  • http://www.ukcampsite.co.uk
  • www.visitscotland.com/campsites

+Can I go to Europe or Ireland?

Europe and The Republic of Ireland are not permitted due to insurance reasons. You can travel to mainland UK and the surrounding Islands belonging to the UK only.

+Do you provide bike racks and bikes?

We only provide bike racks for our Volkswagen campervans. Our Deluxe, Deluxe plus and our Deluxe Family motorhomes all have garage storage. We do not provide bike hire.

+Is there a grill or microwave in my Campervan?

All our campervans and motorhomes have a stove or hob with 2 gas rings. Our Deluxe Plus and Deluxe Family all have oven’s and grills.

+Who can drive a campervan?

Anyone between the ages of 25-75 years old, who has held a driving license for a minimum of 2 years. Customers 70 – 75 have to be UK Residents and hold a clean driving licence. No special license is required to drive our vehicles as long as your driving licence is not a provisional one and contains the B class or equivalent (allowed to drive private passenger, commercial or any other vehicle with weight allowed not exceeding 3,500 kg).

+What happens if my campervan breaks down while I’m on holiday?

We provide you with breakdown assistance telephone numbers in the event of a break down or a flat tyre. We also will help you in any way we can, either by calling our office number or contacting one of our technicians in our workshop with habitation queries.

+Can I leave my car with you?

Yes, you can leave your car with us, there is no charge for this. However, Roseisle do not take any responsibility for the vehicle or its contents, whilst it is parked at our premises.

+What size of bedding will I need for my Campervan and what are the dimensions of my campervan?

Van Dimensions and bed sizes

  • TYPE
  • LENGTH
  • WIDTH
  • HEIGHT
  • BED 1 SIZE
  • BED 2 SIZE
  • Compact VW T6 Westfalia Club Joker City
  • 4.89m
  • 1.90m
  • 1.99m
  • Standard Double 200 cm x 120 cm
  • Standard single 183cm x 90 cm
  • Compact VW T6 California Ocean
  • 4.9m
  • 1.90m
  • 2.0m
  • Standard double 200 cm x 120 cm
  • Standard double 200 cm x 114 cm
  • Compact Plus Westfalia Club Joker
  • 5.29m
  • 1.90m
  • 2.80m
  • Standard double 216 cm x 126 cm
  • Standard single 183 cm x 90 cm
  • Medium – 2 berth Adria Twin 640SLX or Westfalia Amundsen
  • 6.36m
  • 2.05m
  • 2.59m
  • Standard Super king or 2x Standard singles Adria – 190cm x 82;193 cm x 82 cm Westfalia- 192 cm x 92 cm; 180 cm x 95 cm
  • None
  • Medium – 3 berth Adria Twin 640SLX or Westfalia Columbus
  • 6.36m
  • 2.05m
  • 2.59m
  • Standard Super king or 2 x Standard singles Adria- 190 cm x 82 cm;193 cm x 82 cm Westfalia- 192 x 92 cm;180 cm x 95 cm
  • Standard single Adria- 160 cm x 94 cm Columbus- 175 cm x 75 cm
  • Deluxe Adria Compact SL
  • 6.60m
  • 2.05m
  • 2.75m
  • Standard Super king or 2 x standard singles 195 cm x 80 cm;187 x 80 cm
  • None
  • Deluxe Plus Carado T448
  • 7.38m
  • 2.33m
  • 2.91m
  • Super king-size or 2 x Standard Singles 210 cm x 80 cm;203 cm x 80 cm/50cm
  • 1 x Standard double 190 cm x 140 cm
  • Deluxe Family Adria Matrix 670SL
  • 7.38m
  • 2.29m
  • 2.81m
  • Standard Super king or 2 Standard singles 200 cm x 85 cm;190 cm x 85 cm
  • 1 x Standard double 190 cm x 130 cm

Discover Scotland's hidden treasures. Book a campervan now. Call +44 (0)131 653 5023

OUR CAMPERVANS

WHAT OUR CUSTOMERS THINK

Roseisle Luxury Campervans

My wife and daughter aged 5 and myself just spent one week driving through Scotland. The Landscape, the Scottish People and this particular travelling mode are a great combination. Apart from the last night in Edinburgh we camped "wild", which is very unproblematic in this country. The car was extremely comfortable, starting with the 2x2 m bed, toilet, shower (!!), heating, etc.. The Roseisle-Crew is efficient, professional and very likeable, with a personal way of dealing with the customer. I can recommend this firm without any Reservation. A Kammermeier.

Bavaria/Germany

Discover Scotland's hidden treasures. Book a campervan now. Call +44 (0)131 653 5023