Frequently Asked questions

Our reservation team will contact you 3 weeks prior to your hire to request all documentation required (full list below)  which you can easily upload to a secure file maintained by our compliance partner Amiqus. All Personal documentation is held securely in line with GDPR regulations.

Once you have uploaded all documentation requested, on the collection day you will need to bring with you: 

• A valid Driving Licence or International Driving Permit (if required)
• A debit or credit card for your Insurance Excess pre-authorisation.

The documents we require depend on where you are from. Please read the list relevant to you.

Our International Customers

• Valid Driving Licence.
• Proof of Address document dated within 12 weeks of your hire.
• Valid Passport.
• Credit or Debit Card required to pre-authorise your excess.

Our International Customers (NON LATIN ALPHABET)

• International Driving Permit.
• Valid Driving Licence.
• Proof of Address document dated within 12 weeks of your hire.
• Valid Passport.
• Credit or Debit Card required to pre-authorise your excess.

Our European Customers

• Valid Driving Licence.
• Proof of address document dated within 12 weeks of your hire.
• Valid Passport OR National Identification Card.
• Credit of Debit Card required to pre-authorise your excess.

Our UK Customers

• Valid Driving Licence (Drivers license needs to be in current address and name).
• A DVLA code. This is obtained by going to www.gov.uk/view-driving-licence. Please bring this code with you or email it to us a few days in advance of the hire. We use this code to view your driving licence for endorsements.
• Utility bill, bank statement, credit card statement or official letter stating your home address in order to identify your permanent address. Please make these are dated within the last 2 months.
• Credit or debit card required to pre-authorise your excess.

We are based in Whitecraig on the outskirts of Edinburgh, a 20-minute car journey from Edinburgh Airport and a 10-minute train journey from Edinburgh Waverley station.

Our campervans can only be collected and returned to our depot in Whitecraig.

From Edinburgh Airport

If arriving by car or taxi, it is a 20 to 25-minute journey.
If traveling by public transport, we recommend allowing 1 ½ hours – 2 hours to arrive to our depot.
If you have booked a transfer with us, a member of our team will meet you outside the arrivals gate with a sign bearing your name.

From Edinburgh City Centre

If travelling by train we recommend the 10-minute train journey from Edinburgh Waverley to Wallyford train station, where we offer a complimentary transfer to our depot.

If travelling by bus please allow 1 – 1 ½ hours to arrive at our depot.

If you have booked a transfer with us, we will collect you from your hotel or stated address.

All campervan collection times are pre-scheduled between the afternoon hours of 1.00 pm and 4.00 pm. The collection time will be confirmed by email 3 weeks prior to your hire by email and is subject to availability and on a first come first served basis.

Due to our campervans returning in the morning we do not offer morning collections We are very busy between the hours of 9.00 am and 11.30 am making sure that all of our returning clients get to their flight, train, or hotel on time. All hires are priced on a nightly basis similar to a hotel booking.

In our experience any clients arriving on flights into Edinburgh airport after 4.30 pm would not be in time to collect their campervan at Roseisle taking into account, baggage reclaim, customs and the taxi journey to our depot.

Any client booking a flight that arrives into Edinburgh on or after 4.30 pm in the afternoon, should make their booking for the next day. We can offer assistance with collection at Wallyford train station the next day in time to collect the campervan from 1.00 pm in the afternoon. We can also help with booking local hotels close to our Whitecraig depot and transfers from the airport on the day of the flight arrival.

From your arrival to leaving we recommend allowing 1 hour.

When you arrive, we will go through your rental agreement, check your vehicle for damage together and then show you how everything works inside your campervan.

From your arrival to leaving we recommend allowing 30 minutes. Upon your return, will check your vehicle for damage and take a signature to close our agreement.

We would recommend that you pack light, layer your clothes for weather changes and bringing insect repellent.

We provide a large range of crockery, cutlery and utensils together with kitchen towels and emergency equipment as standard. Below is a list of what’s included:

• Plates, bowls and cutlery
• Table mats
• Washing up liquid and sponge
• Metal sieve and grater
• Chopping board
• Pots and pans
• Kettle and cafetiere
• Mixed cooking utensils
• Bread, vegetable and pizza knives
• Gas igniter
• Scissors
• Bottle, tin opener and vegetable peeler
• Tea pot, milk jug and sugar funnel
• Cups, wine goblets and glasses
• Hand towels, dish towels, oven glove and mitt

If you have booked a Medium, Deluxe, Deluxe Plus, or Deluxe Family you will have a flat screen TV with a DVD player. All of our vans are equipped with a USB port to charge your mobile phone or to play music.

We recommend bringing electrical equipment specific for travelling. This is because home electrical items are too powerful, they may trip the electrical circuit or possibly damage the van. We recommend low wattage specific items for travelling i.e. travel toaster or travel hairdryer. Electrical sockets inside your campervan will only work when you are connected to an electrical hook up.

At Roseisle we recommend that you choose to stay in campsites, which overall is better for the environment and sustains the local economy. However in Scotland you may find that you can “wildcamp” this is when you are parked freely in a rural location without connection to electricity. Please refer to the Scottish Access Code and follow the Road Traffic Act to follow guidelines.

In England and Wales wildcamping is strictly prohibited and you should only park where it is legal to do so.

We would recommend booking campsites in advance, especially during peak season which runs from June to August. This is especially important if you like to have the comfort of extra facilities. You can find a listing of all campsites in Scotland on the following web sites:-

www.pitchup.com/campsites/Scotland

www.scottishcamping.com

www.ukcampsite.co.uk

www.visitscotland.com/campsites

Travel to Europe and The Republic of Ireland are not permitted in a Roseisle campervan for insurance reasons. You can travel to mainland UK and the UK’s surrounding islands only.

We can provide bike racks for our Volkswagen models if required. All of our Deluxe motorhomes are fitted with bike racks for up to 3 bikes as standard. However for safety reasons we do not allow bike racks on any of our Compact Plus, Medium 2 or Medium 2/4 campervans.

In all of our campervans there is a 2 ring gas burner only. In our larger Deluxe motorhomes there is a 3 ring gas burner, oven and a grill. We do not fit microwaves in any of our fleet.

Anyone between the ages of 25-74 years old at time of returning the vehicle and who has held a driving license for a minimum of 2 years. Customers aged 70-74 have to be UK Residents and hold a clean driving licence. No special license is required to drive our vehicles as long as your driving licence is not a provisional one and contains the B class or equivalent (allowed to drive private passenger, commercial or any other vehicle with weight allowed not exceeding 3,500 kg).

We provide 24/7 roadside assistance and breakdown cover as standard. If you have any other queries regarding the vehicle or its habitation, please call our office or technical helpline within designated hours and we will be happy to assist.

Yes, you can leave your car with us, and there is no charge for this. However, Roseisle does not take any responsibility for the vehicle or its contents, whilst it is parked at our premises.

Want to take your four-legged friend with you? No problem! With our dog-friendly campervans your canine companion can be a part of the journey, feeling the sand in their paws and the wind in their fur.

Browse our campervans to see our dog-friendly vans.